Effective Date: 11.09.2026
1. Introduction
This Privacy Policy explains how Raha ("we," "us," "our") collects, uses, discloses, and protects personal data when you visit our website or interact with our services (classes, events, coaching, meditation, newsletter, and jewelry-related content). We are committed to protecting your privacy in line with globally recognized data protection standards, including principles drawn from the EU General Data Protection Regulation (GDPR) and the Swiss Federal Act on Data Protection (FADP).
2. Who We Are
Raha Event Agency is based in Basel, Switzerland. For the purposes of this policy, Raha Event Agency, [Gartenstrasse 59, 4052 Basel], is the data controller responsible for your personal data. Contact: [info@rahaeventsagency.com].
3. What Personal Data We Collect
We may collect:
Contact details: You provide via forms the name, email address, phone number, and message content.
Newsletter subscription data: Email address and, where provided, name.
Booking information: Name, contact details, and class/event preferences—when you book a class, session, or event.
Usage data: Automatically collected information such as IP address, browser type, device information, and pages visited, via cookies and similar technologies.
Communications: Records of responses to correspondence if you contact us via email, WhatsApp, or social media.
4. How We Use Your Data
We use personal data to respond to inquiries and provide requested information; process and manage class, session, and event bookings; send newsletters and marketing communications (with your consent, where required); improve our website and services through analytics; comply with legal obligations; and protect the security and integrity of our services.
5. Legal Basis for Processing
Where applicable law requires a legal basis, we rely on your consent (e.g., for newsletter sign-up or non-essential cookies); the performance of a contract (e.g., processing a class booking); our legitimate interests (e.g., improving our services, direct marketing to existing clients); and compliance with legal obligations.
6. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to operate the site, remember preferences, and analyze traffic (e.g., via tools such as Google Analytics or the Meta/Instagram pixel, where implemented). You can control cookies through your browser settings; disabling certain cookies may affect site functionality. [Insert specific cookie banner/consent tool details once implemented.]
7. How We Share Your Data
We do not sell your personal data. We may share data with service providers who support our operations (e.g., email marketing platforms, website hosting, analytics providers, booking tools) under appropriate confidentiality and data protection terms and legal or regulatory authorities where required by law. Purchases of Raha by Lilian jewelry made through third-party retailers (such as [rahabylilian.com]) are governed by that retailer's own privacy policy.
8. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes described in this policy, or as required by applicable law (e.g., accounting or tax obligations under Swiss law).
9. Data Security
We take reasonable technical and organizational measures to protect personal data against unauthorized access, loss, or misuse. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
10. Your Rights
Subject to applicable law, you may have the right to: access the personal data we hold about you; request correction of inaccurate data; request deletion of your data; object to or restrict certain processing; request data portability; and withdraw consent at any time (without affecting the lawfulness of processing before withdrawal). To exercise these rights, contact us at [info@rahaeventsagency.com]. If you are located in the EU/EEA, you also have the right to lodge a complaint with your local data protection authority; in Switzerland, the relevant authority is the Federal Data Protection and Information Commissioner (FDPIC).
11. Children's Privacy
Our services are not directed at children under 16, except where a parent or legal guardian has provided consent (for example, for family-oriented events or youth participants in classes). We do not knowingly collect personal data from children without appropriate consent.
12. International Data Transfers
If personal data is transferred outside Switzerland or the EU/EEA (for example, to a service provider located elsewhere), we will take appropriate steps to ensure an adequate level of protection, such as standard contractual clauses, where required by applicable law.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Effective Date."
14. Contact Us
For questions about this Privacy Policy or to exercise your data protection rights, contact [info@rahaeventsagency.com] or [Gartenstrasse 59, 4052 Basel].
